Our standards of service

Hotel standards allow to maintain high quality of service

Standards are an essential part of service excellence at chain hotels and at an exclusive one. Unique hotel service is based on standards. Our guests’ happiness and company’s prosperity are both dependent on well-organized team work.

Every member of Nevsky Forum team follows our standards:

  1. Respect and appreciate every our guest.
  2. Keep smiling broadly and sincerely.
  3. Try his/her best to create cozy atmosphere, comfortable for every our guest.
  4. Provide the guest with the most accurate information and precise data on every question and situation.
  5. Try to settle all the questions and requests before the guests leave the hotel.
  6. Make own suggestions on service improvement.
  7. Render to the guests a high quality service: attentive, effective, and individually-centered, with “little unexpected extra”.
  8. Communicate in person, give all the possible attention to a guest, and make him/her feel at home.
  9. Anticipate our guests’ wishes and foresee their needs.
  10. In case of complaint be ready to take every possible measure to solve the problem.
  11. Settle the questions and requests quickly and definitely, taking into account all the details and guest’s wishes.
  12. Show professional excellence, stay calm under any circumstances and handle the situation.
  13. Understand the importance of high quality service rendered to all our guests: foreign and domestic.
  14. Communicate both in Russian and in a guest’s language (English is a must, the second foreign language is welcome).
  15. Constantly develop skills and enhance professional knowledge in the service industry.

European standards of service: unique guest-centered approach

Every our guest is special, and very important to us. All the comments, critical feedback and reviews are highly welcome. We appreciate your opinion, and are doing our best to meet your expectations.

Come up to Nevsky Forum hotel and feel our care and concern!

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Looking forward to welcome you at our restaurant again! :)
Parking
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Anonymous

We enjoyed our stay in this hotel. Staff is very professional as well as helpful and friendly. We are from India instead of diffrenet culture they co-operated well.

Farid

Really appreciate the staying on your hotel. The people in the reception are professional helpful. Also in the restaurant are very kind. I will recommend your hotel to everyone. Thank you all

A. from Geneva, Switzerland

Dear Staff of Hotel Nevsky Forum, It has been a truly wonderful stay! I had booked another hotel and changed to yours as I liked it much more. Especially the excellent service from Eugene! He is a real asset to your hotel. the staff in the restaurant & reception did everything they could to make my stay as comfortable as possible. Thank you! I will recommend your hotel.

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